Booking Terms & Conditions

Last Updated: 4 June 2026

1. Introduction

These Booking Terms & Conditions govern the relationship between Hunak Journeys OÜ (“Hunak Journeys”, “Hunak”, “we”, “our”, or “us”) and any person booking or participating in one of our journeys (“traveller”, “participant”, “you”, or “your”).

Company details:
Hunak Journeys OÜ
Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Telliskivi tn 57, 10412, Estonia

Represented by:
Claudio Salmeri, Founder and CEO

Contact:
info@hunakjourneys.com
csalmeri@hunakjourneys.com

By confirming a booking with Hunak Journeys, you acknowledge that you have read, understood, and agreed to these Booking Terms & Conditions.

These Terms apply to group journeys, private journeys, and any other travel arrangements sold or organised by Hunak Journeys, unless specific written terms are agreed for a particular journey.

Nothing in these Terms limits or excludes any statutory rights that cannot be limited or excluded under applicable law.

2. Scope of Services

Hunak Journeys organises small-group and private journeys in culturally significant destinations, including remote or semi-remote environments outside the European Union.

Hunak Journeys operates through a network of trusted local partners, guides, drivers, hosts, accommodation providers, activity providers, and local operators.

Our journeys may involve:

• remote or isolated environments;

• limited infrastructure;

• physical activity;

• hiking, walking, riding, camping, or off-road travel;

• cultural encounters and local community settings;

• changing weather conditions;

• operational flexibility;

• limited access to medical facilities;

• and itinerary adjustments due to safety, logistics, or local conditions.

Travellers acknowledge and accept the nature of these experiences when booking with Hunak Journeys.

3. Package Travel and Role of Hunak Journeys

Some journeys sold by Hunak Journeys may constitute package travel or similar travel arrangements under applicable European Union and Estonian travel laws.

Where a journey qualifies as a package travel arrangement, Hunak Journeys will act in accordance with applicable legal obligations, including those relating to pre-contractual information, performance of travel services, assistance to travellers, and applicable insolvency protection requirements.

The specific services included in each journey will be described in the relevant destination page, journey page, proposal, booking communication, or pre-departure materials.

Travellers remain responsible for carefully reviewing what is included and excluded before confirming a booking.

4. Essential Journey Information

Before confirming a booking, travellers are responsible for reviewing all relevant information provided by Hunak Journeys, including:

• destination pages;

• departure information;

• journey duration;

• physical difficulty levels;

• safety notices;

• pricing;

• included and excluded services;

• minimum group requirements;

• accommodation and comfort level;

• practical travel information;

• visa, passport, vaccination, or entry requirements;

• and any pre-departure documentation or welcome materials provided by Hunak Journeys.

Detailed itineraries, operational briefings, packing lists, security information, and additional journey information may be communicated after booking confirmation and deposit payment.

By confirming a booking, travellers acknowledge having reviewed and accepted the information made available by Hunak Journeys.

5. Booking Confirmation and Deposit

A booking is considered confirmed once:

• Hunak Journeys accepts the booking request through written communication; and

• the required deposit or full payment has been received.

A deposit starting from EUR 500 per traveller is generally required to confirm a booking. Deposit amounts may vary depending on:

• destination;

• itinerary;

• departure date;

• operational requirements;

• local partner commitments;

• or journey type.

For bookings made within sixty (60) days before departure, full payment may be required at the time of confirmation.

Hunak Journeys reserves the right to decline a booking request at its discretion, including where we reasonably believe that the journey is unsuitable for the traveller, operationally unavailable, or no longer commercially or logistically viable.

6. Payment Schedule

Unless otherwise specified in writing:

• the remaining balance must be paid no later than sixty (60) days before departure;

• failure to complete payment within the required timeframe may result in cancellation of the booking.

Any bank charges, transfer fees, card charges, or currency conversion costs are the responsibility of the traveller, unless otherwise stated in writing.

Hunak Journeys may issue invoices, payment instructions, or payment links depending on the payment method available at the time of booking.

7. Pricing and Promotional Offers

Prices for Hunak Journeys may vary over time due to:

• seasonal offers;

• promotional campaigns;

• last-minute offers;

• operational considerations;

• group size adjustments;

• exchange rate fluctuations;

• supplier or local partner cost changes;

• or other commercial factors.

Travellers acknowledge that different participants on the same departure may have booked under different pricing conditions or promotional offers.

Such price differences do not entitle travellers to:

• refunds;

• credits;

• price adjustments;

• compensation;

• or equalisation with another traveller’s price.

All prices confirmed at the time of booking are considered final and accepted by the traveller, unless otherwise stated in writing.

8. Cancellation by the Traveller

All cancellation requests must be submitted in writing to:

info@hunakjourneys.com

Cancellation becomes effective once confirmed in writing by Hunak Journeys.

Unless specific cancellation conditions are stated for a particular journey, cancellation fees apply as follows:

• cancellation request made sixty (60) days or more before departure: the deposit is retained;

• cancellation request made thirty (30) to fifty-nine (59) days before departure: 50% of the total journey price is retained;

• cancellation request made fifteen (15) to twenty-nine (29) days before departure: 70% of the total journey price is retained;

• cancellation request made fourteen (14) days or fewer before departure: 100% of the total journey price is retained.

Deposits are generally non-refundable because Hunak Journeys may make advance commitments with local partners, accommodation providers, guides, transport providers, or other suppliers.

However, in exceptional circumstances and at the sole discretion of Hunak Journeys, partial refunds, travel credits, or transfers to future departures may be considered.

Travellers are strongly encouraged to purchase comprehensive travel insurance including cancellation coverage.

No refunds will be issued for:

• unused services;

• voluntary withdrawal from the journey;

• late arrival;

• early departure;

• failure to participate in portions of the itinerary;

• or removal from a journey due to misconduct or safety concerns.

This section does not affect any mandatory statutory rights that may apply under relevant package travel or consumer protection laws.

9. Cancellation or Changes by Hunak Journeys

Hunak Journeys reserves the right to modify, postpone, or cancel a journey where reasonably necessary due to:

• safety concerns;

• environmental conditions;

• weather conditions;

• political developments;

• local authority restrictions;

• operational constraints;

• force majeure events;

• insufficient participant numbers;

• transport disruption;

• local partner or supplier failure;

• or other circumstances beyond our reasonable control.

If a journey cannot operate as planned, Hunak Journeys may, depending on the circumstances and applicable legal obligations:

• propose an alternative departure;

• offer an alternative itinerary;

• transfer the booking to another journey;

• issue travel credit;

• or provide a refund of recoverable amounts or any refund required by applicable law.

Where Hunak Journeys cancels a package travel arrangement before departure, any refund or alternative arrangement will be handled in accordance with applicable law and the specific circumstances of the cancellation.

Hunak Journeys reserves the right to make reasonable itinerary modifications necessary for:

• safety;

• weather;

• environmental protection;

• local conditions;

• logistical realities;

• animal welfare;

• cultural sensitivity;

• or operational quality.

Such modifications may include:

• route changes;

• sequence adjustments;

• accommodation substitutions;

• transportation modifications;

• guide or local team substitutions;

• activity alterations;

• or timing changes,

provided that the overall nature and spirit of the journey are preserved where reasonably possible.

10. Minimum Participant Requirements

Certain departures require a minimum number of participants to operate under standard pricing conditions.

Minimum participant requirements vary depending on the itinerary, destination, cost structure, and operational model of the journey.

If minimum participant numbers are not reached, Hunak Journeys may:

• offer travellers the possibility to maintain the departure through an adjusted price;

• propose alternative dates;

• transfer the booking to another departure;

• or cancel the departure with a refund of monies paid, in accordance with applicable law and the specific booking conditions.

For some destinations, Hunak Journeys may operate departures below the standard minimum group size if travellers agree to a small-group supplement or adjusted price.

Any such supplement will be communicated before final confirmation of the departure.

11. Private Journeys – Special Conditions

Private journeys are custom-designed based on direct consultation between Hunak Journeys and the traveller or group organiser.

Once a proposed itinerary, quotation, and operational plan are accepted through payment of the deposit, the booking is considered confirmed.

Prices for private journeys are based on:

• agreed participant numbers;

• operational conditions;

• accommodation structures;

• transportation requirements;

• local logistics;

• activity selection;

• guide and support team requirements;

• and destination-specific costs.

Any modification requested after confirmation may:

• require repricing;

• incur additional operational costs;

• affect availability;

• require supplier or local partner approval;

• or become impossible to accommodate.

Hunak Journeys reserves the right to refuse modifications that may compromise:

• safety;

• operational feasibility;

• local partner commitments;

• animal welfare;

• environmental responsibility;

• cultural sensitivity;

• or journey quality.

Certain private journeys may be subject to specific cancellation conditions depending on the nature of the itinerary and operational commitments involved. Where different cancellation conditions apply, these will be communicated in writing before booking confirmation.

12. Traveller Fitness and Medical Responsibility

Travellers are responsible for ensuring that they are physically and medically fit to participate in the booked journey.

Hunak Journeys operates in environments where:

• medical infrastructure may be limited;

• evacuation may be delayed, difficult, or unavailable;

• environmental conditions may be physically demanding;

• accommodation and comfort levels may be basic;

• and activities may require endurance, flexibility, and adaptability.

Journeys may involve:

• hiking;

• walking on uneven terrain;

• extended driving;

• off-road travel;

• exposure to heat, cold, wind, altitude, or desert conditions;

• camping or sleeping outdoors;

• limited sanitary facilities;

• horse riding or horsemanship activities;

• interaction with animals;

• and long travel days.

Travellers are responsible for disclosing any relevant medical condition, disability, allergy, dietary requirement, medication need, fitness limitation, pregnancy, psychological condition, or other health concern that may affect:

• their participation;

• their safety;

• the safety of others;

• the ability of local teams to support them;

• or the experience of the group.

Hunak Journeys reserves the right to decline a booking, request additional information, request medical clearance, or remove a participant from a journey where it reasonably considers that participation may pose a risk to:

• the traveller;

• other participants;

• guides;

• local communities;

• animals;

• or the operation itself.

Failure to disclose relevant health or fitness information may result in refusal of participation or removal from the journey without refund.

13. Participation of Minors

Travellers under the age of eighteen (18) may only participate in a Hunak Journey if accompanied by a parent or legal guardian.

Unless otherwise specified for a particular itinerary, the minimum participation age is fifteen (15) years old.

Hunak Journeys reserves the right to assess, on a case-by-case basis, whether a specific journey is suitable for minors depending on:

• physical demands;

• remoteness;

• operational conditions;

• safety requirements;

• accommodation structure;

• activity type;

• and overall expedition requirements.

Parents or legal guardians remain fully responsible for minors participating in a journey.

14. Travel Insurance

Unless otherwise specified, travellers are required to obtain comprehensive travel insurance covering:

• medical expenses;

• emergency evacuation;

• repatriation;

• cancellation;

• trip interruption;

• personal injury;

• loss, theft, or damage of belongings;

• personal liability;

• and any adventure, trekking, riding, camping, desert, or remote travel activities included in the booked journey.

Travellers remain personally responsible for ensuring their insurance coverage is appropriate for the nature of the journey booked, the destination, and the activities involved.

Hunak Journeys may request proof of insurance before departure. Failure to provide adequate proof of insurance may result in refusal of participation without refund.

15. Passport, Visa, Vaccination and Entry Requirements

Travellers are responsible for ensuring that they hold valid passports, visas, vaccinations, travel documents, entry permits, and any other documents required for the destination.

Hunak Journeys may provide general information regarding entry requirements, visas, health precautions, or local regulations, but such information does not replace official advice from embassies, consulates, government authorities, medical professionals, or relevant travel health bodies.

Hunak Journeys is not responsible for any loss, cancellation, denied boarding, denied entry, delay, or additional cost resulting from a traveller’s failure to obtain or maintain the required documents or health requirements.

16. Authority of Guides and Local Teams

Hunak Journeys operates through carefully selected local partners, guides, drivers, hosts, and expedition teams who retain operational authority during journeys.

Decisions taken by guides, expedition leaders, local partners, or authorised Hunak Journeys representatives in relation to:

• safety;

• traveller conduct;

• operational management;

• environmental conditions;

• animal welfare;

• local customs;

• transport;

• route changes;

• activity adjustments;

• or itinerary modifications

are final and binding during the journey.

Major operational changes significantly affecting the nature of the journey will, whenever reasonably possible, be discussed and coordinated with Hunak Journeys.

Travellers must comply with reasonable instructions issued by guides, local teams, or Hunak Journeys representatives.

17. Traveller Conduct

Travellers agree to:

• respect local laws, customs, traditions, and cultural sensitivities;

• behave respectfully toward local communities, guides, fellow travellers, staff, and animals;

• follow safety instructions and operational guidance;

• avoid behaviour that may endanger themselves or others;

• avoid behaviour that may damage local environments, cultural heritage, or community relations;

• avoid abusive, discriminatory, aggressive, unsafe, illegal, or disruptive behaviour.

Hunak Journeys reserves the right to remove any traveller whose conduct:

• endangers the group;

• disrupts the journey;

• violates local laws;

• disrespects local communities;

• compromises safety;

• harms animals or disregards animal welfare instructions;

• damages the environment;

• or damages the integrity of the experience.

No refund will be issued where a traveller is removed from a journey due to misconduct, safety concerns, or refusal to follow reasonable instructions.

18. Responsible Travel and Environmental Conduct

Travellers are expected to follow responsible travel principles during all Hunak Journeys.

This includes:

• respecting local communities and cultural practices;

• minimising waste;

• avoiding unnecessary plastic use where possible;

• respecting wildlife and animals;

• following guidance regarding photography and interaction with people;

• avoiding damage to natural, cultural, or archaeological sites;

• and following “leave no trace” principles where applicable.

Hunak Journeys reserves the right to issue instructions designed to protect local communities, animals, landscapes, cultural heritage, or the integrity of the journey.

19. Assumption of Risk

Travellers acknowledge that expedition, outdoor, and remote travel involve inherent risks, including but not limited to:

• illness;

• injury;

• accidents;

• animal-related risks;

• extreme weather;

• heat, cold, wind, dehydration, or sun exposure;

• limited medical access;

• evacuation delays;

• transportation delays;

• vehicle accidents;

• political uncertainty;

• environmental hazards;

• difficult terrain;

• and unpredictable operational conditions.

By participating in a Hunak Journey, travellers voluntarily accept the ordinary and inherent risks associated with the nature of the journey.

Nothing in this clause excludes or limits Hunak Journeys’ liability where such exclusion or limitation would be unlawful.

20. Limitation of Liability

Hunak Journeys shall not be held liable for illness, injury, death, delay, loss, damage, theft, inconvenience, additional expense, or other claims arising from events beyond our reasonable control or from risks inherent in the nature of the journey, except where liability cannot lawfully be excluded or limited.

This includes, but is not limited to:

• force majeure events;

• weather conditions;

• political developments;

• actions or omissions of third parties;

• transportation disruptions;

• traveller negligence;

• failure to follow safety instructions;

• undisclosed medical conditions;

• lack of adequate insurance;

• failure to obtain required travel documents;

• or operational decisions reasonably taken in the interest of safety.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence where such exclusion would be unlawful, or any other liability that cannot be excluded under applicable law.

21. Photography and Media

Hunak Journeys may create photographs, videos, written stories, interviews, testimonials, or other media content during journeys for documentation, editorial, promotional, educational, or marketing purposes.

Travellers who do not wish to appear in identifiable promotional materials should inform Hunak Journeys in writing before departure.

Where required, Hunak Journeys may request separate consent for the use of identifiable images, videos, testimonials, or interviews.

Travellers are expected to respect local customs, privacy, dignity, and ethical photography practices during the journey.

Travellers must not photograph or record local people, guides, staff, fellow travellers, children, religious sites, homes, or culturally sensitive situations without appropriate permission.

22. Force Majeure

Hunak Journeys shall not be considered in breach of these Terms where failure or delay results from circumstances beyond reasonable control, including but not limited to:

• natural disasters;

• war;

• political instability;

• civil unrest;

• terrorism or security deterioration;

• border closures;

• pandemics, epidemics, or health emergencies;

• government restrictions;

• strikes;

• extreme weather;

• transportation disruptions;

• local authority restrictions;

• or events affecting local partners, suppliers, transport, accommodation, or destination access.

In such situations, Hunak Journeys will make reasonable efforts to propose suitable alternatives where operationally possible and in accordance with applicable law.

23. Complaints During the Journey

If a traveller experiences a problem during a journey, they must inform the guide, local partner, Hunak Journeys representative, or designated contact as soon as reasonably possible, so that the issue can be addressed during the journey where feasible.

If the issue cannot be resolved during the journey, the traveller should submit a written complaint to:

info@hunakjourneys.com

Complaints should be submitted as soon as possible after the end of the journey, including relevant details and supporting information.

Hunak Journeys will review complaints in good faith and seek an appropriate resolution where justified.

24. Privacy and Data Protection

Personal information collected by Hunak Journeys shall be processed in accordance with our Privacy Policy and applicable European Union and Estonian data protection laws.

This may include sharing limited traveller information with local partners, guides, accommodation providers, transport providers, emergency contacts, or other service providers where necessary for booking, operational, safety, or legal purposes.

25. Third-Party Providers and Local Partners

Hunak Journeys works with local partners, guides, drivers, accommodation providers, activity providers, and other third-party suppliers.

While Hunak Journeys carefully selects its partners and suppliers, some services are delivered locally by independent third parties.

Hunak Journeys is responsible for coordinating the services included in the confirmed journey, subject to applicable law and the specific conditions of each booking.

Travellers acknowledge that local partners and guides may make operational decisions during the journey for safety, logistics, environmental, cultural, or local conditions.

26. Website Information and Errors

Hunak Journeys makes reasonable efforts to ensure that website content, prices, dates, descriptions, and availability information are accurate and up to date.

However, errors, omissions, or changes may occur.

Hunak Journeys reserves the right to correct obvious errors, update information, and revise journey details before booking confirmation.

Once a booking is confirmed, any material changes will be communicated to the traveller in accordance with these Terms and applicable law.

27. Transfer of Booking

A traveller wishing to transfer their booking to another person must contact Hunak Journeys in writing.

Any transfer is subject to:

• operational feasibility;

• suitability of the replacement traveller;

• sufficient time before departure;

• local partner or supplier requirements;

• payment of any additional costs;

• and applicable legal requirements.

Hunak Journeys may refuse a transfer where it is not reasonably possible or where the replacement traveller does not meet the requirements of the journey.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

29. Governing Law and Dispute Resolution

These Booking Terms & Conditions shall be governed and interpreted in accordance with applicable European Union and Estonian laws and regulations.

The parties shall first attempt to resolve any dispute in good faith through direct communication.

Where no amicable resolution is reached, disputes shall be subject to the competent jurisdiction determined under applicable law.

Nothing in this section limits any mandatory consumer rights or statutory jurisdiction protections that may apply to travellers.

30. Contact

For any questions regarding these Booking Terms & Conditions, please contact:

Hunak Journeys OÜ
Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Telliskivi tn 57, 10412, Estonia

Email: info@hunakjourneys.com

Direct contact with the Founder and CEO: csalmeri@hunakjourneys.com